Appointment Bookings

We recommend booking appointments in advance to secure your preferred time and therapist. Appointments can be booked online through our booking system, by phone, or in person.

Cancellations & Rescheduling

We require 24 hours' notice for all cancellations or rescheduling. This allows us to offer the appointment time to another client.

Late Cancellations

Cancellations with less than 24 hours' notice may be subject to a fee of 50% of the scheduled service.

No-Shows

Missed appointments without notice will be subject to a fee of 100% of the scheduled service.

Arrival Time

Please arrive 10-15 minutes before your scheduled appointment to complete any necessary paperwork and prepare for your treatment.

Late Arrivals

If you arrive late, your treatment time may be shortened to maintain the schedule for other clients. Full payment for the scheduled service will still apply.

Treatment Comfort

Your comfort is important to us. Please communicate with your therapist about pressure, areas of focus, and any discomfort during your treatment. Our therapists are trained to maintain appropriate draping to ensure your privacy and comfort.

Health Information

Please provide accurate health information and inform us of any changes to your health status. This ensures your treatment is safe and effective.

Illness Policy

For the health and safety of our staff and other clients, please reschedule your appointment if you are experiencing symptoms of contagious illness. We will waive cancellation fees for illness-related cancellations.

Hygiene

We maintain high standards of cleanliness and sanitization. We ask that clients arrive for their appointments with proper hygiene.

Payment

Payment is due at the time of service. We accept Visa, Mastercard, debit, and cash.

Insurance Claims

We provide receipts suitable for submission to insurance providers. Direct billing is available for select insurance companies. It is the client's responsibility to verify coverage with their insurance provider.

Pricing Changes

Service prices may change periodically. We will provide advanced notice of any price changes through our website and in-clinic notices.

Confidentiality

All client information is kept confidential and secure in accordance with provincial health privacy regulations. Your personal and health information will not be shared without your written consent except as required by law.